During the ＂Golden Week＂ of National Day, Shenzhen-Shantou-West Expressway warms the road with heart and affection.
During the National Day holiday, the staff of Shenzhen-Shantou-West Expressway affiliated to Guangdong Communications Group successfully resolved one reunion crisis after another with their sense of responsibility, care and love, and protected the safety of thousands of passengers by taking practical actions.
Warm heart pick-up in the night
On October 1, a girl who took the wrong bus was finally reunited with her family under the relay escort of the staff of Shenzhen-Shantou-West Expressway.
At 22 o’clock on September 30, the traffic of Baiyun Toll Station of Shenzhen-Shantou-West Expressway shuttled endlessly. After a car drove out, the unusual behavior of a girl getting off alone immediately aroused the vigilance of the on-site staff. He stepped forward quickly and found that the girl was about thirteen years old, with a flustered look and red eyes, as if she had just cried.
"Son, what’s the matter? Do you need help? " The staff asked softly, guided her to a quiet lounge and handed her a cup of warm water.
Under the patient inquiry, the girl’s shock gradually calmed down and revealed her predicament. It turned out that the girl was in the junior high school on Huidong Mountain. She wanted to take a ride back to Luhe’s home during the National Day holiday, but she got on the wrong bus because of the wrong positioning. Fortunately, the careful driver noticed the abnormality halfway and sent her safely to Baiyun Toll Station, suggesting that she get on the bus again.
However, at the peak of travel, the girl failed in many attempts to get a car, and she was anxious to get home.
Faced with this situation, the staff softly comforted "Don’t be afraid, we will definitely help you find a way" and acted quickly. They helped the girl get in touch with her father and sister who worked in Geelong Town, dozens of kilometers away.
However, due to urgent matters, the family was unable to come to meet at the moment. Considering the safety of the girl’s trip in the middle of the night, after the staff fully communicated with the girl’s family and obtained the consent, they decided with the stationmaster on duty a scheme that could ensure the safety-to let the girl take the off-duty vehicle that picks up the staff inside the station area and go to the living area of the Jilong toll station, where her family will pick her up.
At 0: 45 on October 1, the girl’s sister rode a motorcycle and hurried to the Jilong toll station. When she saw that her sister was safe with the staff, she quickly stepped forward excitedly, held the staff’s hands tightly, and her voice choked: "Thank you for taking care of my sister! It’s so late, but for you, it’s really dangerous … "
On the occasion of parting, the staff did not forget to carefully tell the sisters: "It’s late at night, the light is dim, so be careful when riding a motorcycle.
A simple concern, for this warm-hearted guardian in the middle of the night drew a satisfactory full stop.
Emergency search in the service area
"Thank you very much! The child disappeared in a blink of an eye, and my soul was almost scared! " On the morning of October 1, a mother hugged her child who had just been separated from her, and the joy of reunion could not hide her fears. She even thanked the two road officials of Shenzhen-Shantou-West Expressway.
Just now, when Wang Weidong and Zheng Xinjie were on duty in the Cheung Sha Wan service area, they found an eight-or nine-year-old boy standing alone in the crowd, looking around.
On the first day of National Day, the service area was crowded with passengers, and the children were almost pushed down by the hurried passengers. Zheng Xinjie stepped forward quickly to protect the child and leaned over and asked softly, "Little friend, why is there only one person?" What about your family? "
Seeing the uniformed road manager, the boy felt a little relieved and said, "I’m looking for my mother." It turned out that he accidentally got separated when he got off the bus with his family and didn’t remember the contact information. While comforting the boy, Zheng Xinjie said, "My uncle will help you find your mother." At the same time, he quickly organized the staff and nervously organized the search with the service building as the center.
Just then, a lady came running in a panic and gesticulated anxiously: "Excuse me, have you seen a little boy in blue …" The road manager listened to her description and immediately responded: "We are looking for you! The child is in the rest place and it is safe. "
At the rest place, the mother and son finally reunited, and the anxiety on the boy’s face was swept away, revealing a reassuring and bright smile.
Shenzhen-Shantou-West Expressway reminds the vast number of passengers: during holidays, there is a large passenger flow in the service area, so please take good care of the accompanying elderly and children. In case of difficulties, please ask the staff for help in time.
Southern Network and Guangdong Learning Reporter Luo Tianzi
Correspondent Chen Siwen, Lin Yingfen and Zhang Wenchang.
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